Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Hiemee JSC ("Company", "we", "us", or "our") governing your access to and use of our websites, mobile applications, and all related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Key Points:

1This is a binding legal agreement between you and Hiemee JSC
2Your use of our services constitutes acceptance of these terms
3We may update these terms from time to time with proper notice
4You must comply with all applicable laws and regulations

2. Acceptance of Terms

By accessing, browsing, or using our Services in any manner, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

Conditions for Acceptance:

✓You must be at least 18 years old or the age of majority in your jurisdiction
✓You have the legal capacity to enter into binding agreements
✓You are not prohibited from using our Services under applicable law
✓You agree to provide accurate and complete information when required

Minors and Parental Consent:

If you are under 18 years of age, you may only use our Services with the involvement and consent of a parent or guardian. Parents and guardians are responsible for supervising minors' use of our Services.

3. Description of Services

Our Services Include:

1**Hie Real Estate Platform**: Comprehensive real estate management and investment tools
2**HieFund Investment Services**: Smart investment platform for emerging market opportunities
3**Hie-Software Solutions**: Custom software development and digital transformation services
4**Website and Mobile Applications**: User interfaces for accessing our services
5**Customer Support**: Technical assistance and customer service
6**Analytics and Reporting**: Data insights and performance metrics

Service Scope and Limitations:

Our Services are provided on an "as available" basis. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We do not guarantee uninterrupted access to our Services and may experience downtime for maintenance or technical issues.

Beta and Experimental Features:

Some features may be offered as beta or experimental versions. These features are provided "as is" without warranties and may be modified or discontinued without notice. Your use of beta features is at your own risk.

4. User Accounts & Registration

Account Registration:

1You must provide accurate, current, and complete information during registration
2You are responsible for maintaining the confidentiality of your account credentials
3You must notify us immediately of any unauthorized use of your account
4One person or entity may not maintain multiple accounts without our written consent
5You must keep your contact information up to date

Account Responsibilities:

You are solely responsible for all activities that occur under your account. This includes all transactions, communications, and data submitted through your account. You agree to monitor your account regularly and report any suspicious activity immediately.

Account Suspension and Termination:

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms, engage in fraudulent activity, or pose a risk to our Services or other users. Upon termination, your right to use our Services ceases immediately.

5. Acceptable Use Policy

Prohibited Activities:

✕**Illegal Activities**: Using our Services for any unlawful purpose or in violation of any applicable laws
✕**Harassment**: Harassing, threatening, or intimidating other users or our staff
✕**Fraud**: Engaging in fraudulent activities or misrepresenting your identity
✕**Security Violations**: Attempting to breach security measures or access unauthorized areas
✕**Spam and Abuse**: Sending unsolicited communications or abusing our messaging systems
✕**Intellectual Property Infringement**: Violating copyrights, trademarks, or other IP rights
✕**Malicious Software**: Introducing viruses, malware, or other harmful code
✕**Data Mining**: Unauthorized scraping or automated data collection from our Services

User-Generated Content:

You are responsible for all content you submit to our Services. You grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content in connection with our Services. You represent that you have all necessary rights to grant this license.

Monitoring and Enforcement:

While we are not obligated to monitor user activity, we reserve the right to investigate violations of these Terms and take appropriate action, including removing content, suspending accounts, or cooperating with law enforcement.

6. Intellectual Property Rights

Our Intellectual Property:

All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, images, and trademarks, are owned by Hiemee JSC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Limited License to Users:

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose. This license does not permit you to resell, distribute, or create derivative works from our Services.

User Content Rights:

ℹYou retain ownership of content you create and submit to our Services
ℹYou grant us necessary rights to process and display your content
ℹYou are responsible for ensuring you have rights to all submitted content
ℹWe may remove content that violates intellectual property rights

DMCA Compliance:

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please contact our designated agent with a proper DMCA notice.

7. Payment Terms & Billing

Pricing and Fees:

Current pricing for our Services is available on our website and within our applications. We reserve the right to change our pricing at any time with 30 days' notice to existing customers. Price changes will not affect existing subscription periods.

Billing and Payment:

$Subscription fees are billed in advance on a recurring basis
$Payment is due immediately upon invoice receipt
$We accept major credit cards, bank transfers, and approved digital payment methods
$All fees are non-refundable except as required by law or as specified in our refund policy
$You are responsible for all taxes, duties, and assessments

Late Payments and Suspension:

If payment is not received within 30 days of the due date, we may suspend your access to paid features until payment is received. Continued non-payment may result in account termination and collection efforts.

Refund Policy:

Refunds are generally not provided except as required by law. For subscription services, you may cancel at any time, but no refunds will be provided for unused portions of the current billing period, except where required by applicable consumer protection laws.

8. Data Protection & Privacy

Privacy Commitment:

We are committed to protecting your privacy and personal data. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

Data Processing:

🔒We process personal data in accordance with applicable privacy laws
🔒You consent to the collection and use of data as described in our Privacy Policy
🔒We implement appropriate security measures to protect your data
🔒You have rights regarding your personal data as outlined in our Privacy Policy

Cookies and Tracking:

We use cookies and similar technologies to improve our Services and provide personalized experiences. Your consent to our use of cookies is governed by our Cookie Policy.

9. Service Availability

Service Level Commitment:

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Services. We may experience downtime for maintenance, updates, or due to factors beyond our control.

Scheduled Maintenance:

We may perform scheduled maintenance that temporarily interrupts service availability. We will provide advance notice of scheduled maintenance when possible, typically through our status page or direct communication.

Technical Support:

💬Support is provided during business hours (Monday-Friday, 9 AM - 6 PM EST)
💬Emergency support is available for critical issues affecting paid services
💬Support is provided in English and Vietnamese
💬Response times vary based on the severity of the issue and your service level

10. Third-Party Services

Third-Party Integrations:

Our Services may integrate with third-party services, applications, or websites. These integrations are provided for your convenience, but we do not control or endorse third-party services. Your use of third-party services is subject to their own terms and privacy policies.

API Usage:

If you use our APIs or integrate with third-party APIs through our Services, you must comply with all applicable API terms and usage limits. Unauthorized or excessive API usage may result in service restrictions.

Third-Party Liability:

We are not responsible for the availability, accuracy, or content of third-party services. Any issues with third-party services should be addressed directly with the respective service provider.

11. Disclaimer of Warranties

General Disclaimer:

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Specific Disclaimers:

!We do not warrant that our Services will be uninterrupted, error-free, or secure
!We do not guarantee the accuracy, completeness, or reliability of any content
!We do not warrant that our Services will meet your specific requirements
!We disclaim liability for any investment losses or financial decisions based on our Services

Financial and Investment Disclaimer:

Our investment-related services are for informational purposes only and do not constitute financial advice. Past performance does not guarantee future results. You should consult with qualified financial advisors before making investment decisions.

12. Limitation of Liability

General Limitation:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIEMEE JSC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

Liability Cap:

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Exceptions:

Some jurisdictions do not allow the limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. This limitation does not apply to liability for death or personal injury caused by our negligence or for fraud.

13. Indemnification

Your Indemnification Obligation:

You agree to indemnify, defend, and hold harmless Hiemee JSC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Indemnification Scenarios:

1Your use of our Services in violation of these Terms
2Your violation of any law or regulation
3Your infringement of any third-party rights
4Any content you submit to our Services
5Your negligent or wrongful conduct

Indemnification Process:

We will notify you of any claim subject to indemnification and cooperate with your defense. You may not settle any claim without our prior written consent. We reserve the right to assume control of the defense at our expense.

14. Termination

Termination by Us:

⚠Violation of these Terms or our policies
⚠Fraudulent or illegal activity
⚠Non-payment of fees
⚠Harmful conduct toward other users or our staff
⚠Security breaches or unauthorized access attempts

Effect of Termination:

Upon termination, your right to use our Services ceases immediately. We may delete your account and data, subject to our data retention policies and legal obligations. Provisions that should survive termination will remain in effect.

Termination by You:

You may terminate your account at any time by following the cancellation process in your account settings or by contacting customer support. You remain responsible for all charges incurred before termination.

15. Governing Law & Dispute Resolution

Governing Law:

These Terms are governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Vietnam.

Dispute Resolution:

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiations. If informal resolution is unsuccessful, disputes may be submitted to binding arbitration in accordance with Vietnamese arbitration law.

Class Action Waiver:

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This waiver applies to the maximum extent permitted by law.

16. Changes to Terms

How We Update These Terms:

We may modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. Material changes will be communicated through:

Notification Methods:

📧Email notification to registered users
📧Prominent notice on our website and applications
📧In-app notifications for mobile users
📧30-day advance notice for material changes affecting your rights

Acceptance of Changes:

Your continued use of our Services after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using our Services.

17. Contact Information

Company Information:

Hiemee JSC Address: [Company Address] Business Registration: [Registration Number] Email: legal@hiemee.com Phone: +84 [Legal Department Phone]

Legal Inquiries:

✉**General Legal Questions**: legal@hiemee.com
✉**Contract Disputes**: disputes@hiemee.com
✉**Intellectual Property**: ip@hiemee.com
✉**Terms of Service**: terms@hiemee.com

Response Times:

We aim to respond to legal inquiries within 5-10 business days. Urgent matters will be prioritized and may receive faster responses. For immediate assistance with account issues, please contact customer support.

Table of Contents